How do I get a Replacement?

Shady Rays offers several protection programs to cover certain items you have purchased from shadyrays.com, Shady Rays official Amazon listings, or from a Shady Rays authorized retailer or partner.  The list of items covered under Shady Rays’s Limited Lifetime Craftsmanship Warranty and Lost/Broken Replacement Programs are summarized below.  Click on this link for further details and exclusions that may apply.

 

Limited Lifetime Craftsmanship Warranty

Broken Replacement Program

Lost Replacement Program

One-Year Prescription Eyewear Scratch Protection One-Year Prescription Lost & Broken Replacement Program

 

Shades (Non-prescription)    
Snow Goggles      
React Frames and Lenses      
Prescription Eyewear* ✓ (frames only)     ✓ (lenses only)
Non-Rx Readers    
Blue Light Shades    
Do-Good/Limited Edition Shades    
Mystery Pairs        
Snow Accessories**        
Accessories        
Wearables        


*The Limited Lifetime Craftsmanship Warranty on frames and One-Year Prescription Loss/Damage Protection only applies to prescription eyewear purchased on or after September 15, 2021. 

**Snow Accessories include goggle straps, hard cases, and face shields.

 

How do I submit a warranty claim or replacement request?

  • Visit wegotyou.shadyrays.com and type in the email address on your order. Select the style and lens color to be replaced and follow the steps to check out. It’s as easy as that!
  • Got your shades as a gift or somewhere other than shadyrays.com? So long as your shades were purchased through an authorized Shady Rays retailer, our Lost & Broken Replacement Program is here to help. Just click on Start Manual Replacement at wegotyou.shadyrays.com.
Was this article helpful?
1 out of 1 found this helpful

Comments

0 comments

Article is closed for comments.